Shipping & Returns
Please note that we require normally 3-14 working days for delivery of items within Australia by Standard Registered Postal service, if you require your order to be shipped sooner, please contact us either via email or phone and we can send your order by express post. Back order or custom made items cand take approximately 14 working days to process.
Overseas orders can take up to 14 working days with standard airmail postal delivery service or we can sent your order via Air Courier which takes approximately 3-5 working days. Please advise us via email of delivery time frame to your destination.
Delivery/handling charges within Australia
The following charges are a guideline to registered Australia Post.
Up to 500g in weight - approximately 1-3 items is $12.50 for postage and handling charges.
Over 500g to 1kg in weight - approximately 4-6 items at 14.50 per order.
Express Registered Post charged at $14.50 up to 500g in weight. Approximately 1-2 items. 3 items plus $18.00.
The above delivery/handling charges are only available within Australia
International delivery/handling charges
The following charges are a guideline to International airmail postal charges and include insurance.
Orders up to 500grams in weight at $40.00
Over 750g up to 1kg in weight at $50.00 per order.
If you wish to return or exchange any item, we are happy to do so.
All returns need to be sent to us within 7 days of you receiving the goods. You are liable for the original delivery charges and your own return freight costs. Original delivery and handling charges cannot be refunded. The garments need to be returned to us in their original condition, in an unworn state. All returns must include original packaging materials, hangers and tags. All care is taken in the manufacturing of our product, but should a manufacturer's fault appear after normal wear and after following the correct washing procedure, we will gladly exchange it and issue either a refund or credit voucher.
Please contract us via email or phone prior to returning goods as you will require a returns number. For security reasons, all returns must be returned to postal address:
Goo Goo Gear, P. O. Box 3131, Putney, NSW 2112. Australia